Bookings can be made up to 180 days in advance. Payment for headshot sessions must be made in full no later than 7 days before the scheduled session. Failure to make payment by this deadline may result in the cancellation of the booking. Clients who have concerns about payment or wish to discuss alternative arrangements should contact us directly at least 7 days before the session.
Please note, if you're booked in on Friday evenings, on a Saturday or Sunday, then you will receive your gallery of photos on the following Monday morning.
We understand that unexpected circumstances may arise, and we strive to accommodate our clients' needs to the best of our ability. You can reschedule your headshot session at no cost if you do so more than one week in advance. If you need to reschedule within 1 week of your session, a £20 fee will apply. For rescheduling within 48 hours of your session, a service fee of £100 will be charged. We will do our best to find a new session time that works for both parties. However, repeated rescheduling or last-minute changes may incur additional fees.
You can cancel to be refunded anytime before 7 days prior to your shoot. If you try to cancel within 7 days of your shoot, we will consider this a no show and you will not be refunded. When cancelling, between 2-5% booking fee will be deducted from the refund. You will then be refunded in 10 business days.
Clients are expected to arrive on time for their scheduled headshot sessions. If a client arrives more than 20 minutes late, the booking will be automatically cancelled, and the client will be required to rebook with a new £100 deposit.
Upon completion of the headshot session, clients will have access to a secure online gallery where they can view and select their favourite images. It's important to note that the photos provided in the online gallery contain watermarks and are not permitted for use in any way. Only once the selected images are edited and finalised will they be provided to the client for distribution and use in accordance with the agreed-upon terms. Clients may not sell or distribute the images for commercial purposes without prior consent from the photographer.
While we take every precaution to ensure the safety and comfort of our clients during the headshot session, we cannot be held liable for any accidents, injuries, or damages that may occur. Clients participate in the session at their own risk, and we encourage open communication about any specific needs or concerns. Additionally, while we strive for excellence in every aspect of our work, we cannot guarantee specific outcomes or results from the headshot session, as individual preferences and expectations may vary.
Accessibility and inclusivity are fundamental values of our company, and we are committed to providing a welcoming and inclusive environment for all clients. By booking a headshot session with Patch Studios, clients agree to abide by these terms and conditions. These terms and conditions are subject to change without prior notice. For any questions or concerns, please contact us directly.